Tunnie’s Terrain Postage & Packing rates are as follows:
|Countries/Region||Minimum Fee||% of Total Price|
|USA & Canada||£5.00||25%|
|Rest of World||£6.00||30%|
If we find that an the P&P charged is over what it costs us we will issue a credit note to you for the difference – our aim is not to make money from P&P.
The above rates will change over time to ensure we only ever charge for P&P and do not make a profit from it.
Delivery of your Order
I take great care to ensure that your receive your order in perfect condition. All products on this site are carefully inspected, and carefully packaged to ensure you receive them in excellent condition. Orders under 2kg are usually dispatched with the Royal Mail. Orders over 2kg are usually dispatched by courier.
Although I also have alternative employment I will try to turn around your order as fast as possible.
I will advise you by e mail when I expect to dispatch your parcel. Most orders, for which all items are in stock, are usually dispatched from Tunnies Terrain within 5 working days of receiving cleared funds, subject to delays resulting from holidays, illness, preparations for wargames shows, nuclear warfare, armed conflict etc. If there may be a delay with your order I shall advise you with the option of a full, prompt refund if the order does not reach you when you require.
If you place an order for larger items, (scenic tiles), then I shall contact you if the delivery charge may be higher than the standard rate.
Important UK Royal Mail Postage Disclaimer
Please note, we are not responsible for your order once it has been handed over to Royal Mail or other carrier – a certificate of posting is produced to assure you that the order was handed over to Royal Mail or other carrier. If you require a form of postal insurance or signature on delivery then please advise.
The modular terrain, (drop on roads and walls), are carefully measured and cut by hand. Whilst I make every effort to keep them within a fine tolerance please understand my products are not cut with a laser controlled by a computer! Some fine gaps may appear which can be lost by subtle repositioning of the modular terrain.
If you feel these tolerances are somewhat excessive, please contact me and I shall endeavour to rectify any problems.
Due to the bespoke nature of my products there may be some difference between what is illustrated on this website and what is actually supplied. Types, shades and amounts of foliage and scatter grasses may vary.